To predict the number of defective phones, you can use the probability of a phone being defective and the total number of phones ordered.
The probability of a phone being defective is 3.5%, which can be expressed as a decimal:
\[ 0.035 \]
Now, multiply this probability by the total number of phones ordered:
\[ \text{Number of defective phones} = \text{Total phones} \times \text{Probability of defect} = 600 \times 0.035 \]
Calculating this gives:
\[ 600 \times 0.035 = 21 \]
Thus, the predicted number of defective phones is approximately \( \boxed{21} \).