The appearance of a document can do all of the following except:

a. establish rapport with the audience.
b. guide your readers' attention.
c. substitute for the written text in the document.
d. build goodwill

4 answers

Your answer?
I disagree.
Your guesses aren't helping you. What does your text say?
Ahh -- at last. Yes -- C is correct.

Why did it take you three guesses to find the right answer out of four?
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