Question

An organization can suffer through a serious quality failure which has affected customers and has hit the media. Research two examples: a positive and a negative response from an organization to the situation

Where would I find a organization to research for this question

Answer 1

How about the Red Cross?

Answer 2

Has Red Cross had serious quality failure that has affected the customers?

Answer 3

The Red Cross has such a long history, it certainly can't have pleased everyone.

Check some of these sites.

http://www.google.com/#pq=red%20cross%20wwii&hl=en&sugexp=bvec&cp=16&gs_id=2l&xhr=t&q=Red%20Cross%20criticism&pf=p&sclient=psy&source=hp&pbx=1&oq=Red+Cross+critic&aq=0&aqi=g2g-v3&aql=f&gs_sm=&gs_upl=&bav=on.2,or.r_gc.r_pw.&fp=5ebc4d519a3bd440&biw=853&bih=564

Answer 4

What about the Enron scandal? where could I find information on how quality failure affected customers

Answer 5

http://www.google.com/#pq=red%20cross%20criticism&hl=en&sugexp=bvec&cp=6&gs_id=3r&xhr=t&q=Enron%20scandal&pf=p&sclient=psy&source=hp&pbx=1&oq=Enron+&aq=0&aqi=g5&aql=f&gs_sm=&gs_upl=&bav=on.2,or.r_gc.r_pw.&fp=5ebc4d519a3bd440&biw=853&bih=564