Question

In a kickoff meeting between a graphic designer and a client, the client spoke for the first fifteen minutes about the company’s history and mission, but said nothing of the project. Which response from the graphic designer represents a best practice for active listening?

(1 point)

continue actively listening to the client


guide the client with a clarifying question


ask the client to share more project information


summarize your understanding of the project so far

Answer 1

guide the client with a clarifying question

Rationale: After listening to background, the designer should use a clarifying/open question to steer the conversation toward the project and confirm the client's needs—an active-listening best practice.