Question

A group of design students made a poster summarizing all of the non-verbal cues involved in active listening, but they made ONE mistake. Which item should be removed from their poster of non-verbal cues used in active listening?

(1 point)

nod your head in acknowledgment


maintain a neutral expression


align your body with the speaker’s body


look the speaker in the eye

Answer 1

"maintain a neutral expression"

Reason: active listening uses responsive facial expressions (showing interest, empathy, understanding), not a neutral or blank face which can seem disengaged. Nodding, body alignment, and eye contact are correct non-verbal cues.