Question

Conversation1:
Erin motions Jessica over to her desk. They discuss how Jessica’s date with Tom went last night. Erin is excited when Jessica tells her that Tom’s cousin is interested in Erin. They end their conversation when their teacher walks into the classroom by agreeing to call each other after school.

Conversation 2:
Paul walks up to the counter and yells at Pat to get over here. Paul demands that Pat apologize for insulting him yesterday. Pat tries to calm Paul down explaining that he was just joking around. Paul tells Pat to shut up and just apologize. Pat tells Paul to calm down. Paul storms out of the coffee shop.

While both conversations include the five essentials of conversation, which one has an ineffective feedforward and closing?
a.
Neither
b.
Both
c.
1
d.
2


Please select the best answer from the choices provided

A
B
C
D

Answer 1

D

Conversation 2 — the opening (feedforward) is abrupt/aggressive and the closing (Paul storming out) is ineffective, unlike Conversation 1 which has a clear, polite opening and a proper closing.