Question

Cheryl cannot connect her computer to the new printer in her office, even though she is successfully connected to the network using Wi-Fi. Which of the following steps should Cheryl try to fix this problem?

(1 point)

ask the network administrator to make sure the NOS is allowing access to printers and files


use a Bluetooth connection instead of an Ethernet connection


move the computer to an area in the office with the strongest Wi-Fi signal


troubleshoot the network interface card and replace if needed

Answer 1

ask the network administrator to make sure the NOS is allowing access to printers and files

Reason: Cheryl is connected to the network by Wi‑Fi, so the NIC/signal are fine. A likely cause is network or server policy (file/printer sharing or ACLs) or network segmentation/firewall blocking printer access, so the admin should check NOS/printer access settings.