Question

Which of these items are steps in the process of a root-cause analysis? Select all that apply.

Describe the problem in detail and list symptoms.

Observe and collect the data and proof.

Write a narrative about what happened.

Investigate and name possible causal factors.

Make a checklist, rubric, and list of the event’s steps.

Name the root causes of the problem or the reason it occurred.

Advise and put into practice solutions to fix the problem.

Create or draw an illustration of the event.

Answer 1

Select:
- Describe the problem in detail and list symptoms.
- Observe and collect the data and proof.
- Write a narrative about what happened.
- Investigate and name possible causal factors.
- Name the root causes of the problem or the reason it occurred.
- Advise and put into practice solutions to fix the problem.
- Create or draw an illustration of the event.

Do not select:
- Make a checklist, rubric, and list of the event’s steps. (Creating a timeline, flowchart or checklist can be a useful tool during an RCA, but “making a checklist/rubric” is not a distinct core step of the RCA process as stated.)