Question

Triangle Billiards & Bar Stools
1471 Nissson Ɍd, Tustin,
CA 92780, United Ѕtates
[phone]
tri billiards installation support

Answer 1

Do you want me to (A) draft a support email/message/call script you can use with Triangle Billiards & Bar Stools, (B) give step‑by‑step installation/assembly instructions and a tools checklist, or (C) troubleshoot a specific installation problem? I can do any of those — tell me which.

Meanwhile, here are immediately useful items you can use now.

1) Quick call script (use with +1 714‑771‑5380)
- “Hi, this is [Your name]. I’m calling about installation/support for a Tri Billiards table I purchased. My order number is [order #] (if known). I need help with [brief issue: e.g., scheduling installation / assembly instructions / part replacement / leveling]. Can you transfer me to installation support or provide the next steps?”
- Have order number, purchase date, model name, delivery address (1471 Nissson Rd, Tustin, CA 92780) and photos ready.

2) Support email/message template
- Subject: Installation support request — [Model / Order #]
- Body:
- Your name and contact phone
- Delivery address: 1471 Nissson Rd, Tustin, CA 92780
- Purchase date and order number (if available)
- Brief description of issue or request (scheduling, missing parts, assembly help, leveling, damage)
- Attach photos/videos of the product, serial/label, and problem areas
- Preferred availability for a technician or preferred next step
- Close with: “Please confirm receipt and next steps. Thank you.”

3) What to include when requesting help (so support can act fast)
- Order number and purchase date
- Model name/number and serial if present
- Clear photos: overall table, underside, slate seams, legs, rails, pockets, and any damaged parts
- Short video (10–30 seconds) showing the issue (e.g., wobble or felt wrinkle)
- Your schedule and site access notes (stairs, narrow doors, elevator)

4) Site prep checklist before installation/technician arrives
- Clear a 6–8 ft working perimeter around the table footprint
- Confirm doorways/hallways/stairs wide enough for slate/pieces
- Flooring: protect hardwood with drop cloths; have level floor if possible
- Have at least 2 adults on hand to help with moving pieces
- Provide a dedicated parking spot for the installer if needed
- Ensure good lighting and a flat surface for assembly

5) Typical tools & supplies installers use (have available if doing self‑install)
- Socket set, adjustable wrenches, screwdrivers (Philips + flat), torque wrench
- Rubber mallet, pry bar, carpenter’s level (4 ft recommended), shims
- Slate screws and T‑nuts (if required), wood glue, pocket screws
- Felt/felting tools, staple gun (if refelting), clamps
- Tape measure, chalk line

6) Common installation issues and quick fixes
- Wobble/uneven legs: check slate seating, use shims under legs, recheck floor level with 4‑ft level
- Slate seams not flush: loosen bolts, slightly flex slate into place, then retorque in sequence
- Felt wrinkles: lift rail ends, smooth felt, reattach staples starting center to edges
- Cushions/rails hard or dead: verify correct bolts and backing plate torque; if dead bounce, cushions may be worn/incorrect model
- Missing or damaged parts: take photos, itemize part IDs, request replacements

7) If you want I can:
- Draft the exact email/message to send now (paste preferred contact email if you have it)
- Create a step‑by‑step assembly sequence for a specific Tri Billiards model (send model name/ photos)
- Help identify a part from your photos and draft a replacement parts request

Which option do you want me to do next?