Question

When delivering bad news about a patient’s medical condition to family members, what should a doctor do? Check all that apply.

Avoid eye contact.

Use comforting body language and other cues.

Use specific, complex medical language to explain the condition.

Try to understand the emotions the family may experience.

Answer 1

Select:
- Use comforting body language and other cues. (Yes)
- Try to understand the emotions the family may experience. (Yes)

Do NOT:
- Avoid eye contact. (No — maintain appropriate eye contact to convey engagement and empathy.)
- Use specific, complex medical language to explain the condition. (No — use clear, plain language and check understanding.)