Question

John and Fiona are both nurses at the same hospital. When Fiona was talking to John, John was very short with her and visibly upset. To prevent any problems, Fiona asked the nurse practitioner for a meeting to work out any conflict. John was upset with the way Fiona had treated one of his patients. Which best describes the conflict?
John had a personal conflict, and Fiona was the mediator.
John had a professional conflict, and the nurse practitioner was the mediator.
Fiona had an internal conflict, and she was also the mediator.
Fiona had a professional conflict, and John was the mediator.

Answer 1

John had a professional conflict, and the nurse practitioner was the mediator.

(John was upset about patient care — a work-related/professional issue — and Fiona asked the nurse practitioner to arrange a meeting to resolve it, so the nurse practitioner acted as mediator.)