Question

What are some of the basic problem-solving steps that can be applied to conflict resolution? Check all that apply.

State your opinion.

Stop and think.

List your options.

Get feedback.
What statements are true about conflict resolution? Check all that apply.

Resolution techniques may need to be combined.

Conflict resolution skills can be applied to all types of conflicts.

Conflict resolution is easy.

Answer 1

Basic problem‑solving steps that apply to conflict resolution (check all that apply):
- Stop and think. ✔ — pausing to clarify the problem and emotions is a core first step.
- List your options. ✔ — generating possible solutions is essential.
- Get feedback. ✔ — asking others for input or testing options helps find workable solutions.
- State your opinion. ✖ — communicating your view can be important, but it’s not a fundamental problem‑solving step (it’s part of negotiation/communication).

True statements about conflict resolution (check all that apply):
- Resolution techniques may need to be combined. ✔ — often more than one approach (compromise, collaboration, accommodation, etc.) is required.
- Conflict resolution skills can be applied to all types of conflicts. ✔ — the same core skills (listening, empathy, problem solving) are broadly useful.
- Conflict resolution is easy. ✖ — it often takes time, practice, and effort, especially when emotions or complex interests are involved.