Question

A woman and a man in an office. The man sits behind the desk and holds a paper. The woman sits on the other side of the desk with a briefcase and hands the man a paper.

Stella has just arrived for a job interview and has put on her best business suit (1) and fixed her hair and make-up conservatively (2). As she sits down with the interviewer, she does her best to smile (3) and hide her nervousness (4), but one of her legs begins to bounce up and down unconsciously (5). She does her best to look the interviewer in the eye (6), she nods frequently to show she understands (7), and shakes the interviewer’s hand (8) as she gets up to leave. Which eight elements of nonverbal communication has Stella displayed?
a.
(1) clothing (2) emblems (3) masking (4) adaptor (5) illustrator (6) eye contact (7) regulator (8) artifact
b.
(1) clothing (2) emblems (3) illustrator (4) masking (5) affect display (6) eye contact (7) artifact (8) regulator
c.
(1) clothing (2) artifacts (3) affect display (4) masking (5) adaptor (6) eye contact (7) illustrator (8) emblem
d.
(1) clothing (2) artifacts (3) masking (4) regulator (5) emblem (6) eye contact (7) adaptor (8) affect display

Answer 1

Correct answer: c.

Mapping:
1) clothing — her business suit
2) artifacts — hair and make-up (appearance)
3) affect display — smiling
4) masking — hiding her nervousness with a different expression
5) adaptor — leg bouncing (self-manipulation)
6) eye contact — looking interviewer in the eye
7) illustrator — nodding to indicate understanding (a gesture that accompanies/illustrates interaction)
8) emblem — handshake (a conventional communicative gesture)