Question

What can a healthcare provider do to make a patient feel at ease and to reduce communication barriers? Check all that apply.

find places for positive conversation

speak casually

keep communication positive

clarify medical jargon

act aggressively when explaining aftercare procedures

encourage the patient

Answer 1

Correct choices:
- find places for positive conversation
- keep communication positive
- clarify medical jargon
- encourage the patient

Why:
- Positive conversation and encouragement build rapport and reduce anxiety.
- Keeping communication positive and clarifying medical jargon makes information easier to understand and less intimidating.
- "Speak casually" can be misread as overly informal or unprofessional; it's better to speak clearly, respectfully, and in plain language.
- "Act aggressively" is never appropriate and would increase barriers.