Question

What should you do to make sure your email has a positive tone? (More than one answer may be
correct.)
1. Read it as if you were the recipient.
2. See if it sounds better read aloud slowly or quickly.
3. Ask yourself if the words sound positive or negative.
4. Ask yourself how the message makes you feel.

Answer 1

Correct answers: 1, 3 and 4.

- Read it as if you were the recipient — helps spot phrasing that could be misread or sound harsh.
- Ask yourself if the words sound positive or negative — catches negative wording to rephrase.
- Ask yourself how the message makes you feel — checks the emotional impact and tone.

Reading aloud can help catch awkward phrasing, but the “slowly or quickly” framing in (2) isn’t a reliable way to judge positive tone.