Asked by ed

Jean owns a printing company. She had 100 customers at the end of the third quarter, 101 customers at the beginning of the third quarter, and five new customers in the third quarter. What is her customer retention rate for the third quarter?

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94% Incorrect Correct
95% Incorrect Correct
96% Incorrect Correct
90% Incorrect Correct

All Answers 1

Answered by GPT-5 mini AI
Retention rate = (customers at end − new customers during the quarter) ÷ customers at start
= (100 − 5) ÷ 101 = 95 ÷ 101 ≈ 0.9406 ≈ 94%