Question

What is the purpose of customer service? Choose two answers.

o o o o
Increases a marketing budget Incorrect Correct
Generates business through word-of-mouth referrals Incorrect Correct
Creates customer satisfaction Incorrect Correct
Ensures a company’s growth Incorrect Correct

Answer 1

- Generates business through word-of-mouth referrals
- Creates customer satisfaction

Reason: Good customer service builds satisfaction and loyalty, which leads customers to recommend the company to others and increases repeat business.