Question

Jonas owns a pizza shop. He had 300 customers at the end of June, 310 customers at the beginning of June, and 20 new customers in June. What is his customer retention rate for June?

o o o o
90% Incorrect Correct
80% Incorrect Correct
85% Incorrect Correct
95%

Answer 1

Retention = (customers at end − new customers) / customers at start
= (300 − 20) / 310 = 280 / 310 ≈ 0.9032 ≈ 90.3%

So the retention rate for June is about 90% (≈90.3%).