Question

Two nurses, Anderson and Marta, work at the same hospital. Marta accidentally wrote down the wrong dosage on a patient’s chart. Anderson noticed the error and confronted Marta.

Which best explains how Marta can resolve the conflict?
by taking responsibility
by expressing her feelings
by practicing active listening
by forgiving or appreciating

Answer 1

by taking responsibility

Best action is for Marta to acknowledge the mistake, apologize, and correct the chart and patient orders immediately (and notify the treating team if needed). Accepting responsibility rebuilds trust, reduces defensiveness, allows prompt patient-safety steps, and opens the way to discuss root causes and prevent recurrence. (Active listening and expressing feelings are helpful supports, but admitting and correcting the error is primary.)