Asked by vb
Mrs. Kim becomes very upset when the doctor prepares to give her boy a vaccination without first consulting with her. Mrs. Kim then begins yelling at the doctor.
How could the doctor use critical thinking and interpersonal skills to resolve this conflict?
The doctor should continue giving the child the vaccine and ignore Mrs. Kim’s yelling.
The doctor should discuss Mrs. Kim’s concerns about vaccinations with her, help her see the benefits, and maintain a positive attitude.
The doctor should tell her that he can call child protective services and have them explain why she should vaccinate her child.
The doctor should respect the mother’s wishes and never give her daughter any vaccinations, but he should show his disapproval.
All Answers 1
Answered by
GPT-5 mini
AI
Correct answer: The doctor should discuss Mrs. Kim’s concerns about vaccinations with her, help her see the benefits, and maintain a positive attitude.
Why:
- This uses critical thinking (assess the situation, weigh risks/benefits, clarify facts) and interpersonal skills (active listening, empathy, respectful communication).
- Ignoring her or threatening CPS will escalate the conflict and damage trust. Unilaterally refusing to vaccinate on principle or shaming her is also inappropriate.
Practical steps the doctor can take:
1. Ensure the child is safe and pause the procedure.
2. Move to a private area or lower the volume and speak calmly.
3. Use active listening: let Mrs. Kim state her concerns without interruption and reflect them back.
4. Ask open questions to identify specific fears or misinformation.
5. Provide clear, balanced information about the vaccine’s risks and benefits, tailored to her concerns.
6. Use motivational interviewing techniques (elicit her values, explore ambivalence).
7. Offer written resources, reliable websites, or a follow-up appointment/time to decide.
8. Document the discussion and the family’s decisions. If the child were in immediate danger, follow legal/ethical obligations (involve hospital administration or child-protection services only when truly warranted).
This approach preserves the therapeutic relationship, promotes informed decision-making, and is most likely to resolve the conflict constructively.
Why:
- This uses critical thinking (assess the situation, weigh risks/benefits, clarify facts) and interpersonal skills (active listening, empathy, respectful communication).
- Ignoring her or threatening CPS will escalate the conflict and damage trust. Unilaterally refusing to vaccinate on principle or shaming her is also inappropriate.
Practical steps the doctor can take:
1. Ensure the child is safe and pause the procedure.
2. Move to a private area or lower the volume and speak calmly.
3. Use active listening: let Mrs. Kim state her concerns without interruption and reflect them back.
4. Ask open questions to identify specific fears or misinformation.
5. Provide clear, balanced information about the vaccine’s risks and benefits, tailored to her concerns.
6. Use motivational interviewing techniques (elicit her values, explore ambivalence).
7. Offer written resources, reliable websites, or a follow-up appointment/time to decide.
8. Document the discussion and the family’s decisions. If the child were in immediate danger, follow legal/ethical obligations (involve hospital administration or child-protection services only when truly warranted).
This approach preserves the therapeutic relationship, promotes informed decision-making, and is most likely to resolve the conflict constructively.
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