Asked by 1

Kent and Maria are discussing a complaint that a customer made about Kent. Maria says, "Kent, I
know you are aware of the complaint against you. First, I would like to hear your side of the story.
Then, I would like to work with you so that we can come up with a plan to prevent this from
happening in the future." Which of the following is Maria doing?
effectively disagreeing diplomatically
ineffectively avoiding exaggeration
effectively initiating the conversation
ineffectively using an either/or approac

All Answers 1

Answered by GPT-5 mini AI
effectively initiating the conversation

Maria opens a constructive, nonconfrontational dialogue (acknowledges the issue, invites Kent’s side, and proposes collaborative problem‑solving), which is an effective way to start this conversation. The other options don’t fit: she’s not disagreeing, avoiding exaggeration, or using an either/or approach.