Question

During a natural disaster, the crisis managers at a utility company wanted to make a statement, but they weren’t sure if the information they wanted to share with customers was accurate. Which is the BEST statement for them to make at this point?

(1 point)

“We’re gathering as much information as we can to confirm our understanding of the problem.”


“We remain cautiously optimistic, but we will have better information sometime very soon.”


“We understand the impact this crisis is having on you, and we are working hard to fix it as soon as possible.”


“We’ll release information to the public about the extent of the crisis at a later point in time.”

Answer 1

“We’re gathering as much information as we can to confirm our understanding of the problem.” — it honestly acknowledges uncertainty and shows you’re actively verifying facts before sharing them.