Question

In his speech class, Mark asked a friend for help making lists of the “dos and don’ts” of active listening. Which item belongs on a list of active listening “dos”?


hold the meeting in a busy, energizing location


look at your phone when your client is talking


use the time your client is speaking to plan your response


understand that your ideas might not be perfect

Answer 1

understand that your ideas might not be perfect

(Active listening requires openness and willingness to consider others' perspectives rather than planning responses or getting distracted.)