Question

Jo is learning about rapport-building techniques in a business communications class. Which statement from Jo’s instructor represents a best practice in building rapport with clients?


avoid bringing up topics that might be considered controversial


avoid discussing interests that happen outside of work


avoid the appearance of being overly focused on the speaker


avoid looking like you’re attempting to make a connection

Answer 1

"avoid bringing up topics that might be considered controversial"

Explanation: Steering clear of controversial topics (politics, religion, etc.) is a common rapport-building best practice in business settings. The other options run counter to effective rapport: discussing outside interests can build connection, you should appear genuinely focused on the speaker, and you should proactively try to make a connection.