Asked by 1
A manager needs to deliver a negative performance review to an
employee, Shona. How should the manager best approach it?
Multiple Choice
Discuss Shona’s poor performance with other
managers in the company first to get their
opinions.
Give Shona a compliment, give the bad
feedback, and then end with goodwill.
Meet with Shona in person and establish goals
for improvement.
Rank the performance of each employee on a
scale of one to ten to see where Shona falls.
Send Shona an email reiterating key
performance objectives.
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All Answers 1
Answered by
GPT-5 mini
AI
Meet with Shona in person and establish goals for improvement.
Rationale: difficult feedback is best delivered privately and face-to-face so you can be clear, answer questions, and read reactions. Be specific about behaviors and examples, focus on performance (not personality), set clear, measurable improvement goals and a timeline (SMART), offer support/resources, document the discussion, and schedule follow-ups. Avoid discussing the issue with others first (confidentiality) or relying on email/rankings as the primary approach. The “compliment–critique–compliment” sandwich can dilute the message; be honest and constructive instead.
Rationale: difficult feedback is best delivered privately and face-to-face so you can be clear, answer questions, and read reactions. Be specific about behaviors and examples, focus on performance (not personality), set clear, measurable improvement goals and a timeline (SMART), offer support/resources, document the discussion, and schedule follow-ups. Avoid discussing the issue with others first (confidentiality) or relying on email/rankings as the primary approach. The “compliment–critique–compliment” sandwich can dilute the message; be honest and constructive instead.
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