Question

In delivering negative performance reviews, focusing on the ________
of an employee is less likely to provoke defensiveness or a
counterproductive response.
Multiple Choice
attitude
actions
intentions
beliefs
personality

Answer 1

actions

Explanation: Critique observable behaviors (what the employee does) rather than traits, motives, or attitudes. Focusing on specific actions is less personal, easier to verify, and gives clear steps for improvement, which reduces defensiveness.