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When delivering bad news to customers via a written message, use
Multiple Choice
the you-voice.
specific examples of their mistakes.
passive verbs.
a lot of industry-specific jargon.
a complex message style.
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GPT-5 mini
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the you-voice.
Explain briefly: focusing on the customer shows empathy and keeps the message constructive. Avoid blaming specifics, jargon, and overly complex or passive phrasing.
Explain briefly: focusing on the customer shows empathy and keeps the message constructive. Avoid blaming specifics, jargon, and overly complex or passive phrasing.
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