Question

This activity is important because you will often deliver bad news in the workplace. You should choose spoken versus written delivery by carefully evaluating the benefits and drawbacks of each communication channel. The goal of this activity is to demonstrate your understanding of the advantages of delivering bad news in both spoken form and in written form. Group the bad news by whether the item is more likely an advantage for delivering bad news in spoken form or written form. Move each label to the correct drop zone box. The notes button next to a label provides more information. Labels: 1. Respond, 2. Craft, 3. More people 4. Clarify 5. Intentions 6. Conversational 7. Document 8. Cues

Answer 1

Spoken form (advantages)
- 1. Respond — allows immediate back-and-forth and quick answers.
- 4. Clarify — you can clarify misunderstandings on the spot.
- 5. Intentions — tone and delivery help convey empathy and intent.
- 6. Conversational — supports a two-way, interactive exchange.
- 8. Cues — voice tone, facial expressions, and body language aid meaning.

Written form (advantages)
- 2. Craft — lets you carefully choose and edit wording.
- 3. More people — can reach many recipients simultaneously and consistently.
- 7. Document — creates a permanent record of what was communicated.