Question

This activity is important because you will often deliver bad news in the
workplace. You should choose spoken versus written delivery by
carefully evaluating the benefits and drawbacks of each communication
channel.
The goal of this activity is to demonstrate your understanding of the
advantages of delivering bad news in both spoken form and in written
form.
Group the bad news by whether the item is more likely an advantage for
delivering bad news in spoken form or written form. Move each label to
the correct drop zone box. The notes button next to a label provides
more information.
Labels
Respond
Craft
More people
Clarify

Answer 1

Spoken form
- Respond — Spoken lets you get immediate reactions and answer questions.
- Clarify — You can clarify tone and meaning on the spot and reduce misunderstandings.

Written form
- Craft — Written messages can be carefully drafted, edited, and reviewed before sending.
- More people — Written notices (email/memo) can be distributed to many recipients reliably and consistently.