Question

Select all that apply
Select all the correct statements about sending a bad-news message.
1. You should make sure you are being respectful.
2. You need to consider that recipients may misinterpret the news.
3. You should review the message before sending it.
4. You should send it only if it affects people outside your organization.

Answer 1

Correct answers: 1, 2, and 3.

Explanation: When sending bad news you should be respectful, anticipate possible misinterpretation and reactions, and review the message before sending. Statement 4 is incorrect — bad-news messages may need to be sent to people inside or outside your organization whenever they’re affected.