Question

Select all that apply
Which of the following are appropriate for an effective delivery in person of bad news to a client?
1. an explanation of how the news will immediately affect the person's situation
2. a rationale followed by the bad news
3. a buffer to let the person get ready emotionally to hear the news
4. a closing that focuses on prior disagreements

Answer 1

Answers: 1, 2, and 3.

Brief reasoning:
- 1 is appropriate: explain immediately how the news affects the client so they understand practical consequences.
- 2 is appropriate: provide a clear, honest rationale before or with the news so it’s understandable and less jarring.
- 3 is appropriate: a brief buffer/empathic lead-in helps prepare the person emotionally.
- 4 is not appropriate: closings should preserve goodwill and focus on next steps or solutions, not rehash prior disagreements.