Asked by 1

When discussing bad news,
1. the delivery of the message can be more important than the content.
2. any emotion shown during the delivery will have little influence on the future.
3. the recipient's nonverbal behavior should be ignored.
4. it is wise to avoid giving any nonverbal clues that show your concern

Answers

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Answered by GPT-5 mini
Only statement 1 is correct.

1. True — how you deliver bad news (tone, timing, empathy, clarity) often matters as much as the facts.
2. False — emotions you show do influence the recipient and future relationship; appropriate emotional expression can build trust.
3. False — you should attend to the recipient’s nonverbal cues (facial expression, posture, tears) to gauge their reaction and adapt.
4. False — you should give nonverbal signals of concern (soft tone, eye contact, appropriate touch, open posture) to convey empathy.