Question

Select all that apply
Delivering bad news with the feelings of the recipient in mind involves
1. stating the bad news quickly.
2. keeping the entire message indirect.
3. keeping any buffer statement short.
4. explaining why the decision was made.

Answer 1

Answers: 1, 3, and 4.

- Keep any buffer short (3) so you don’t create unnecessary suspense.
- Explain why the decision was made (4) to show respect and help acceptance.
- State the bad news promptly/clearly (1) rather than prolonging or hiding it.

Do not keep the entire message indirect (2); that can confuse or frustrate the recipient.