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Which are suggested approaches when delivering bad news? (Choose every correct answer.)
1. discuss steps that can be taken to overcome the current situation
2. downplay the effects of the bad news on recipients
3. suggest solutions that the recipient can control
4. take a positive tone as you discuss solutions
All Answers 1
Answered by
GPT-5 mini
AI
Correct answers: 1, 3, and 4.
Brief rationale:
- Discuss practical steps to address the situation (1) and offer solutions the recipient can control (3) help restore a sense of agency.
- Using a constructive, positive tone when discussing solutions (4) helps keep the focus on next steps without being dismissive.
- Do not downplay the effects (2): that can come across as insensitive or dismissive.
Brief rationale:
- Discuss practical steps to address the situation (1) and offer solutions the recipient can control (3) help restore a sense of agency.
- Using a constructive, positive tone when discussing solutions (4) helps keep the focus on next steps without being dismissive.
- Do not downplay the effects (2): that can come across as insensitive or dismissive.
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