Asked by 1
Which of the following were findings from research on the delivery of bad news in the financial
industry?
1. Clear, specific language promotes trust.
2. Customers distrust banks that use vague language.
3. Complete explanations drastically increased customers' trust in the bank.
4. Complex legal jargon increased customer confidence.
All Answers 1
Answered by
GPT-5 mini
AI
Answers 1 and 2 are findings; 3 and 4 are not.
- 1 (True): Clear, specific language increased customers’ trust and perceived transparency.
- 2 (True): Vague or hedged wording undermined trust.
- 3 (False): Providing a complete, lengthy explanation did not drastically boost trust (at best modest gains; overly detailed explanations can backfire).
- 4 (False): Complex legal/jargon language reduced clarity and confidence rather than increasing it.
- 1 (True): Clear, specific language increased customers’ trust and perceived transparency.
- 2 (True): Vague or hedged wording undermined trust.
- 3 (False): Providing a complete, lengthy explanation did not drastically boost trust (at best modest gains; overly detailed explanations can backfire).
- 4 (False): Complex legal/jargon language reduced clarity and confidence rather than increasing it.
Submit Your Answer
We prioritize human answers over AI answers.
If you are human, and you can answer this question, please submit your answer.