Question

Select all that apply
How can people boost their credibility when delivering bad news?
1. view the occasion opportunistically
2. bear responsibility for their own role in the situation
3. tell the truth in difficult situations
4. try to lessen the negative impact on others who are involved

Answer 1

2, 3, and 4.

- Bearing responsibility shows accountability.
- Telling the truth demonstrates honesty.
- Trying to lessen the negative impact shows empathy and competence.

Viewing the occasion opportunistically undermines credibility.