Question

Select all that apply
What are some of the drawbacks to delivering bad news in writing?
1. Written messages tend to be less accurate than spoken messages.
2. If the recipient misunderstands the message, you cannot explain immediately.
3. It might seem callous or impersonal.
4. The wording of the message cannot be controlled very well.

Answer 1

Correct answers: 2 and 3.

- 2 is true: you can't immediately clarify or respond to misunderstandings in writing.
- 3 is true: bad news in writing can come across as impersonal or callous.

1 is false (written messages are usually more accurate or precise than spoken ones). 4 is false (writing typically allows you to control wording more carefully).