Question

Select all that apply
Which of the following statements are true about bad-news messages? (Choose every correct
answer.)
1. They should be delivered promptly.
2. They should show goodwill toward the recipients.
3. They should include many complex details and rationalizations.
4. They can be delivered through different appropriate channels.

Answer 1

Correct answers: 1, 2, and 4.

- 1 True — Don’t delay unnecessarily; deliver bad news promptly once you have the facts.
- 2 True — Show tact and goodwill to preserve the relationship.
- 3 False — Avoid long, complex rationalizations; give a concise, honest explanation without overdefending.
- 4 True — Use the most appropriate channel (face-to-face, phone, email, letter) depending on sensitivity and context.