Question

In order to approach a difficult conversation with tact and keep it "safe," you should
1. assume positive intent.
2. use cross-examination questions.
3. speak more than you listen.
4. adopt a judger mind-set

Answer 1

Only #1 is correct.

- 1. Assume positive intent — yes. Entering the conversation believing the other person didn’t set out to harm you reduces defensiveness and creates space for honest, productive dialogue.

- 2. Use cross‑examination questions — no. Rapid-fire, leading, or accusatory questions feel like an interrogation and increase defensiveness. Instead use open, curious questions (e.g., “Help me understand how you saw that” or “What was your thinking?”).

- 3. Speak more than you listen — no. In difficult conversations you should listen actively: paraphrase, ask clarifying questions, and allow silence. Listening builds understanding and trust.

- 4. Adopt a judger mindset — no. A judging stance (blaming, assuming bad motives) escalates conflict. Adopt a learner/curious mindset: seek to understand facts, feelings, and intentions before evaluating.

Short checklist for keeping it safe: assume positive intent, be curious, ask open questions, listen actively, and state your own experience without blaming.