Question

After harming someone at work, whether intentionally or not, business professionals with high
______ will quickly try to make amends.
1. sense of entitlement
2. emotional intelligence
3. need for approval
4. sense of guilt

Answer 1

2. emotional intelligence

Professionals high in emotional intelligence are better at recognizing others' feelings and their own role in conflicts, so they’re more likely to apologize and take steps to repair the relationship quickly.