Question

21. In which type of persuasive speech is it most important to identify common ground before moving to differences?

a.
policy
b.
value
c.
fact
d.
all of the above


22. “Tree; a large woody plant that survives and continues to grow year after year” is an example of __________ meaning.
a.
connotative
b.
denotative
c.
a and b
d.
neither a nor b


23. Which are examples of strong evidence that could be used to support a claim in a debate? Check all that apply.

anecdotes
examples
facts
opinions
statistics


24. Stella has just arrived for a job interview and has put on her best business suit (1) and fixed her hair and make-up conservatively (2). As she sits down with the interviewer, she does her best to smile (3) and hide her nervousness (4), but one of her legs begins to bounce up and down unconsciously (5). She does her best to look the interviewer in the eye (6), she nods frequently to show she understands (7), and shakes the interviewer’s hand (8) as she gets up to leave. Which eight elements of nonverbal communication has Stella displayed?
a.
(1) clothing (2) emblems (3) masking (4) adaptor (5) illustrator (6) eye contact (7) regulator (8) artifact
b.
(1) clothing (2) emblems (3) illustrator (4) masking (5) affect display (6) eye contact (7) artifact (8) regulator
c.
(1) clothing (2) artifacts (3) affect display (4) masking (5) adaptor (6) eye contact (7) illustrator (8) emblem
d.
(1) clothing (2) artifacts (3) masking (4) regulator (5) emblem (6) eye contact (7) adaptor (8) affect display


25. Which of the following can you do to enhance your relationships with family, friends and colleagues?
a.
be willing to share personal details
b.
be trustworthy
c.
be professional
d.
be willing to reveal personal confidences


26. How is culture transmitted from one generation to another?
a.
through communication
b.
through heredity
c.
through genetics
d.
through occupations


27. Which steps of Effective Conflict Management would have resulted in a constructive conflict between Danny and Sam instead of a deconstructive conflict?
a.
focus on position, explain reasons, stay emotionally uninvolved, agree on a solution
b.
manage situation, focus on past, express all emotions, explain needs
c.
control emotions, listen, understand goals, focus on problem, agree on a solution
d.
explain your position, give reasons, focus on problem, decide on a situation



28. Ethnocentrism and different communication codes are examples of _______________.
a.
unavoidable communication problems
b.
intercultural communication barriers
c.
ways to avoid communication barriers
d.
cultural characteristics


29. Which is an effective claim for this prompt?

Many towns have curfew laws requiring teenagers to be home at a given hour.
Curfew laws often allow for exceptions, such as traveling home from work.
Curfew laws are ineffective and costly, and they should be abolished.
There is no way I will ever adhere to our town’s curfew laws.


30. Allison, a very close friend of yours, is about to give a presentation to the class. You know that she has procrastinated and is not prepared, and that you will have to critique her performance afterwards. Which of the following is probably your best course of action?
a.
Practice effective listening and avoid letting your personal feelings keep you from being objective.
b.
Be as honest you can, but focus only on the positive to avoid hurting her feelings.
c.
Give feedback to her that she didn’t care about the topic, so she knows what attitude to fix next time.
d.
Offer to talk to her so she doesn’t have to hear any negative comments about her presentation.

Answer 1

21. b
22. b
23. examples; facts; statistics
24. c
25. b
26. a
27. c
28. b
29. "Curfew laws are ineffective and costly, and they should be abolished."
30. a