Question

Which of the changes below would make Paul an effective interpersonal communicator?
I. Change his opening to a more calm and positive approach.
II. In his feedforward he should establish an appropriate timeframe and location.
III. He should add more criticism in his feedback.
IV. In the business section of his conversation he should include a list of everything Pat has
ever done wrong.
a.
I
b.
I and II
c.
III
d.
II and IV

Answer 1

b. I and II

Explanation: A calm, positive opening builds rapport and reduces defensiveness. Establishing timeframe and location for feedforward makes suggestions clearer and more actionable. Adding more criticism or listing past wrongs would be counterproductive and damage the relationship.