Question

In a kickoff meeting between a graphic designer and a client, the client spoke for the first fifteen minutes about the company’s history and mission, but said nothing of the project. Which response from the graphic designer represents a best practice for active listening?

(1 point)
Responses

continue actively listening to the client

continue actively listening to the client

guide the client with a clarifying question

guide the client with a clarifying question

ask the client to share more project information

ask the client to share more project information

summarize your understanding of the project so far

summarize your understanding of the project so far

Answer 1

guide the client with a clarifying question

This shows active listening (acknowledging what was said) while respectfully steering the conversation to the project (e.g., "Thanks — can you tell me what you want this project to achieve?").