Question

Learning to be quiet is actually a powerful tool in negotiation.
False
True
Excluding the United States, most countries use negotiating as a way of life.
False
True
The good guy, bad guy technique is a negotiating tool that you should be aware of.
False
True
Which of the following is not recommended when selling something you own?
Get antiques or collectible items appraised and sell them slightly below that price.
Make it clear that, as a seller, you have walk-away power.
Be armed with information so that you can be sure it’s a win-win deal.
Find an uninformed buyer and charge the highest price possible.
Which of the following is typically not a good place to find a deal?
Mall
Individuals
Consignment shops
Online auctions
Store return policies must balance customer service and profits. As a consumer, to ensure the best possible store return process, you should:
All of the above
Return the item to the store as quickly as possible
Hold on to your receipt and keep the labels and price tags on the item
Familiarize yourself with the store’s return policy prior to your purchase
The process of quantifying costs and benefits of a decision
Purchase plan
Cost-benefit analysis
Joe tries to bargain at an electronics store but is unable to negotiate the price down. What should be his next step?
All of the above
Walk away
Shut up
Ask about 90-days-same-as-cash
Type of yard sale with more items, usually the entire contents of a household
Estate sale
Pawn shop
Which of the following statements is false?
Your choices as a consumer have no impact on the larger social environment.
Being a wise consumer involves developing a variety of skills, from product research to careful comparative analysis.
In addition to economic savings, wise consumers also enjoy improved health and have a positive impact on the larger social and even global environment.
Using a cost-benefit analysis approach to your buying decisions will make you a wise consumer.

Answer 1

1. True
2. True
3. True
4. Find an uninformed buyer and charge the highest price possible.
5. Mall
6. All of the above
7. Cost-benefit analysis
8. All of the above
9. Estate sale
10. Your choices as a consumer have no impact on the larger social environment.