Question

John and Henry are both workers at a retail store. Their direct supervisor has told them to maintain quick service above all else. Later, their customer relations director tells them that they should always work to maintain excellent customer service above all else. Both John and Henry are confused as to what their priorities should be. This is an example of a conflict based on ______.
a.
Personality differences
b.
Power struggle
c.
Poor communication
d.
Jealousy

Answer 1

c. Poor communication

Explanation: The conflict arises from mixed/contradictory instructions from different supervisors (lack of coordination or clear communication about priorities), not from personality, power struggle, or jealousy.