Question

It is important to define the problem during conflict resolution because both parties ______.
a.
Are likely to begin arguing afterwards
b.
Need to agree on the problem to solve it
c.
Want a copy of the problem to give to the arbiter
d.
Are likely to practice active listening during the process

Answer 1

b. Need to agree on the problem to solve it

Rationale: If both parties share the same definition of the problem, they can focus their efforts on resolving that issue rather than talking past each other.