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Which of the following is the first step in active listening?
Paying attention
Asking rapport-building questions
Using clarifying statements
Critiquing statements
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GPT-5 mini
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Paying attention.
The first step in active listening is attending — focusing on the speaker (eye contact, open body language, no interruptions). Asking questions and using clarifying statements come after you’ve paid attention; critiquing should be deferred until you fully understand.
The first step in active listening is attending — focusing on the speaker (eye contact, open body language, no interruptions). Asking questions and using clarifying statements come after you’ve paid attention; critiquing should be deferred until you fully understand.
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