Question

Patient reports are due by 5:00 pm every weekday. The radiology department seems to always be the last department to submit reports, and they are usually four to five hours late. Manuel is the director of the hospital but has only recently started in this position. What might be the BEST way for Manuel to encourage punctuality in the radiology department?(1 point)ResponsesIgnore the delay since they are at least submitting patient reports.Ignore the delay since they are at least submitting patient reports.Hold a staff meeting where he berates radiology for always being late.Hold a staff meeting where he berates radiology for always being late.Send out a hospital-wide email reminding all departments of the deadline.Send out a hospital-wide email reminding all departments of the deadline.Start a program that allows departments to earn rewards if they turn in reports on time.Start a program that allows departments to earn rewards if they turn in reports on time.

Answer 1

Start a program that allows departments to earn rewards if they turn in reports on time.

Reason: Positive reinforcement encourages desired behavior, builds morale, and is more effective than ignoring the issue or publicly berating staff. A targeted incentive program can motivate the radiology team to change habits without creating defensiveness.