Question

One strategy for addressing vaccine hesitancy is the use of the CASE framework. The “A” stands for “about me,” in which you describe how you’ve learned about vaccines; the “S” stands for “science,” in which you describe what the science says; and the “E” stands for “explain,” in which you explain and give advice based on the science. What does the “C” stand for as the first step in the process? *
Challenge: challenge the person’s beliefs to show why they are wrong
Corroborate: acknowledge the person’s concerns and find a point on which you can agree
Confirm: agree that the person’s worries are accurate, but that vaccines still have benefits
Community: describe the risk to the community by refusing to be vaccinated

Answer 1

Corroborate — acknowledge the person’s concerns and find a point on which you can agree (establish empathy/common ground before moving to About me, Science, Explain).