Question

A flowchart of business hierarchy for an airport. Maintenance Personnel report to the Maintenance Foreman who reports to the Deputy Director Operations and Construction. Aircraft Rescue, Fire Fighting and Airport Security report to the Public Safety and Noise Manager who reports to the Deputy Director of Operations and Construction. The Administrative Assistant reports to the Deputy Director of Properties and H R. The Deputy Directors of Operation and Construction, Properties and H R, and Finance report to the Airport Director who reports to the Airport Board.

If a maintenance personnel employee made a request for a pay raise to his foreman, he would be making a _____________.
a.
informal grapevine message
b.
formal lateral message
c.
formal upward message
d.
formal downward message

Answer 1

c. formal upward message

Explanation: The employee is communicating to a superior (the foreman), so the direction is upward, and a pay raise request is a formal, job-related communication.